Education and Academic Services
This new full-time post is available immediately on a permanent basis.
This role offers the opportunity for hybrid working – some time on campus and some from home. This role forms a vital part of our support services, whilst working remotely you will be required to work on Streatham campus one day, every two weeks.
Are you passionate about providing exceptional support to students and contributing to their academic journey?
The University of Exeter is seeking to appoint a dedicated Education Support Administrator to join our dynamic Education Support team supporting Online Programmes.
We are looking for a new colleague to join our team in supporting students who study postgraduate programmes online. This is an exciting opportunity to be part of a developing area within the university
Do you enjoy direct contact with people?
Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
Do you enjoy providing administrative support?
Do you excel at organising, communicating and identifying areas for continuous improvement?
Do you want to work for an excellent employer with some fantastic career and training opportunities?
If so, our Education Support Administrator (Online Programmes) role in Education and Academic Services could be for you.
Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff.
Summary of the role
This role supports Online Postgraduate students, all registered students study remotely from the university campuses. As a key member of the Online Programmes support team you will be proactively working to enhance the student experience within a virtual learning community.
Responsibilities:
Provide advice, guidance, and administrative support to students and staff.
Support the delivery of online taught programmes across a diverse range of activities from enrolment to graduation, including monitoring student engagement, supporting the team Student Support Advisors (Online Programmes), student record maintenance, supporting assessment delivery and administration.
Collaborate within a cross-Faculty team to support postgraduate programmes.
About You:
We are looking for dynamic and committed individual with:
An excellent attention to detail and strong organisational skills.
Experience working independently and as part of a team.
Excellent customer service skills.
Adaptability in a culture of change and growth.
Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in September, January and May when leave may be restricted.
We can offer you the opportunity to develop your career in administration and customer services.
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.
Benefits
We offer some fantastic benefits including:
39 days leave per year
options for flexible working
numerous discounts at leading retailers
onsite gyms on all of our campus’ and a cycle to work scheme
sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Further information
Please contact Cathryn Baker – c.baker@exeter.ac.uk
