Log issues as they arise and liaise with colleagues and the supplier to achieve resolution, and update the systems accordingly. Escalate unresolved issues from the whole team to the Director of Business Intelligence; Chase team members, colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met; Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience; Report the teams configuration activities and progress on a weekly basis to the Director of Business Intelligence; Work with the report writers in the Configuration Team and the BI Team to ensure reporting requirements are met; Maintain regular communication with other configuration teams and relevant supplier staff; Work with Principal Trainers to ensure awareness of build development and changes; Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate; Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines; Initiate, arrange, chair and/or participate in meetings between senior Trust staff to discuss workflows and/or areas of concern and/or take notes of any action points; Initiate, arrange and chair application team meetings, with and without the supplier, to discuss progress, and/or areas of concern and/or take notes of any action points; Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience; Handle change management issues professionally and sometimes in hostile or antagonistic situations; Demonstrate/present highly complex build work (Epic software) in an easy to understand format to individuals and/or large groups of Trust staff, including at senior and director level; Regularly undertake surveys, audits or research to support the monitoring and implementation of the designated application; Ensure end-users are given the appropriate levels of access and security to the EPR system as defined by their job role; Work with the testing team to develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Testing Managers instructions; Ensure testing activity is completed, tracked and is consistent with published deadlines; Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level; Provide support to end-users through regular meetings and by participating in a 24/7 and/or on call rota at go-live and during the subsequent optimisation phase; Ensure compliance to programme changes and change control mechanisms; Meet regularly with the Director of Business Intelligence to report on application team progress, negotiate with, review and prioritise the scope of the applications/infrastructure in accordance with Trust plans; Ensure that all generated documentation is fit for purpose, accepted and retained in line with Trust processes and standard operating procedures; Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates; Hold joint responsibility with the Programme Implementation Team for project to be on time and within budget
