Act as a central point of contact to ensure that patients receive the best possible care, and the person is supported to achieve the outcomes that are important to them. This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person. To support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. You will use knowledge of health and social services available in the locality, including those offered by the community and voluntary sector, to link people up with these and help them overcome any barriers they might encounter. The aim is to help people improve their quality of life and avoid unplanned hospital admissions. The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Process incoming and outgoing mail: Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patients g. Initiating contact with and responding to, requests from patients, team members and external agencies g. Process referrals to external agencies such as secondary care using the electronic referral system (ERS) h. Refer patients to a pharmacist using the CPCS procedure j. Process all DNA letters in accordance with current policy k. Action GP2GP tasks l. Read code data on clinical system o. Data entry of new and temporary registrations and relevant patient information as required p. Input data into the patients healthcare records as necessary q. Scanning of patient related documentation and attaching scanned documents to patients healthcare records s. Manage all queries (including administrative queries) as necessary in an efficient manner t. Carry out system searches as requested u. Maintain a clean, tidy, effective working area at all times w. Support all clinical staff with general tasks as requested x. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) y. Participation in an annual individual performance review, including taking responsibility for & maintaining a record of own personal and/or professional development, learning and performance and demonstrating skills and activities to others who are undertaking similar work z. Be aware of own professional boundaries and what to do when you have reached them
