Location: Homebased
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you’ll do
The Mobile Delivery function comprises several teams across Fixed, Mobile, IOT and One Net, all working towards the same goal: a seamless, digital on-boarding experience for new and renewing Business customers into Vodafone Business Service Operation teams and onto the Corporate Gemini billing platform.
The Coordinator role primarily entails the successful delivery of Business customers through the mobile on-boarding process. The team manage the end-to-end delivery of projects from contract signature to first correct bill.
As a Delivery Coordinator, you will rely on your key relationships with the Sales organisation and other essential operational teams, such as Porting, Billing, Bonus Credits, Bulk Administration and others, to onboard a portfolio of Business customers flawlessly onto Vodafone network within target time frames.
You will have the opportunity to expand core project management and operational competencies through working on a wider variety of projects.
Who you are
- Project management experience
- Demonstratable Stakeholder management skills
- Direct customer engagement.
- Experience of Business mobile products, systems and processes.
- Continual service improvement.
- Quality and governance.
- Live and breathe the principles of ‘The Spirit of Vodafone’.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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