Job Advert
About Us
LED is a community-focused leisure trust dedicated to enhancing the health, wellness, and quality of life for people of all ages
and abilities. As a charitable Community Benefit Society, our profits are reinvested to make our centres welcoming and inclusive
spaces. With locations like the Exmouth Tennis Centre and Leisure Centre, we provide unique opportunities to support individuals
in achieving their fitness and leisure goals.
About Exmouth Leisure Centre
At Exmouth Leisure Centre, you’ll work in an environment that promotes wellness and encourages variety, giving you the chance to
support and engage with a wide range of people on their fitness journeys. You'll be at the heart of delivering exceptional
service.
Over at Exmouth Tennis Centre, you’ll gain experience working in one of the finest tennis facilities in the West Country. With six
indoor courts (four proflex and two acrylic), as well as outdoor courts, you'll be part of a team that supports tennis enthusiasts
of all abilities.
Both centres share a common goal—providing a welcoming, high-quality experience for every visitor—and as a candidate, you’ll be
integral to delivering that vision. Working across these two sites offers not only variety in your day-to-day responsibilities but
also the chance to develop a wide range of skills, from customer service to team collaboration.
Joining the team at Exmouth Leisure and Tennis Centres means being part of a community that values both personal and professional
growth. This role offers the freedom and flexibility to thrive while making a positive impact on community well-being.
The Role
As a Front of House team member, you'll be the welcoming face of our centres, creating a warm and positive experience for every
visitor. You will support both the café and reception areas, engage with members, and help promote our memberships and activities.
Responsibilities
* Customer Service: Provide exceptional customer service across multiple channels, ensuring each member feels welcomed and
valued.
* Café Operations: Assist in food and beverage service, maintain stock and cash control, and ensure hygiene standards are upheld.
* Facility Supervision: Oversee the safety and cleanliness of the centre, ensuring that health, safety, and hygiene standards are
maintained.
* Membership Sales: Promote memberships, handle enquiries, and follow up on leads to support sales targets.
* Administration: Manage point-of-sale, cash handling, bookings, and general administrative tasks efficiently.
What We're Looking For
* Proven experience in customer service, ideally within leisure, hospitality, or retail.
* Ability to manage point-of-sale operations and maintain a high standard of cleanliness and safety.
* Familiarity with food and beverage operations is an advantage.
* Strong communication skills, a positive attitude, and the ability to work collaboratively.
Why Join Us?
Working at Exmouth Tennis and Leisure Centres means being part of a supportive, health-focused community where you’ll have
opportunities for personal and professional growth. This role offers a flexible schedule and the chance to make a real difference
in community well-being.
Our Mission: Help people feel better and get more out of life.
Our Vision: Creating brilliant leisure experiences and active communities.
Team benefits:
* Up to 30 Days Annual Leave PLUS Bank Holidays (pro rata)
* Enhanced Sickness Pay Scheme (after probationary period) 5 weeks full pay- 5 weeks half pay increasing with service to a
maximum 13 weeks’ full pay
* Free Gym, Swim & Group Exercise Membership (worth £419.50)
* Staff Perks Discount Card - Up to 20% off at food outlets and lots of other LED Benefits
* My Staff Shop Employee Benefit Scheme – Save money on your shopping, Savings or Mortgages
* Free Bowling for Team Member & their household at Ocean
* Free Soft Play for dependents of Team Members at Ocean
* Employee Assistance Programme & Counselling
* Personal development training
* Flexible Working
* Pension Scheme
* Voluntary Health Cash Plan
* Above & Beyond Award Scheme
We embrace diversity and encourage applications from all members of our community. Your ability to excel in this role is what
matters most to us. Join our team and be part of something brilliant. Apply today!
