Location: Homebased
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you’ll do The Mobile Delivery comprises several teams across Fixed, Mobile, IOT (Internet of Things) and One Net, all working towards the same goal: a seamless, digital on-boarding experience for new and renewing Business customers into Vodafone Business Service Operation teams and onto the Corporate Gemini billing platform.
Reporting into the Bulk Admin Team Leader, you will work as part of the Mobile Delivery area, provisioning, de-provisioning and making general amendments to Vodafone’s large enterprise customer base.
On a daily basis you will proactively and reactively engage with Business Stakeholders, such as Mobile Delivery, Account Managers, our Offshore Bulk Admin team, porting and key external functions, such as UTL to review and process data from VCOL and via PEGA to ensure that all accounts are updated and maintained accurately to a high standard.
You will undertake business critical tasks that include updating customer account information, connection of new accounts and the addition/removal of products and services.
Our team plays a pivotal role within our business. The successful applicant will be self-motivated, driven to achieve business critical SLAs and exceptional customer experience.
