Location: Homebased
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you’ll do
The Mobile Delivery comprises several teams across Fixed, Mobile, IOT (Internet of Things) and One Net, all working towards the same goal: a seamless, digital on-boarding experience for new and renewing Business customers into Vodafone Business Service Operation teams and onto the Corporate Gemini billing platform.
Reporting into the Bulk Admin Team Leader, you will work as part of the Mobile Delivery area, provisioning, de-provisioning and making general amendments to Vodafone’s large enterprise customer base.
On a daily basis you will proactively and reactively engage with Business Stakeholders, such as Mobile Delivery, Account Managers, our Offshore Bulk Admin team, porting and key external functions, such as UTL to review and process data from VCOL and via PEGA to ensure that all accounts are updated and maintained accurately to a high standard.
You will undertake business critical tasks that include updating customer account information, connection of new accounts and the addition/removal of products and services.
Our team plays a pivotal role within our business. The successful applicant will be self-motivated, driven to achieve business critical SLAs and exceptional customer experience.
Who you are
- Previous experience of working in a customer focused and data driven role is desirable
- Being able to multitask and handle several ongoing pieces of work at any time
- Experience in Enterprise Mobile Products, Systems & Processes
- Ability to carry out high volume data entry in a timely and accurate manner
- Customer facing and/or experience of dealing with Sales/External Partners would be of benefit
- You will need to be able to use your own initiative and independently investigate issues, to offer solutions quickly
- Strong interpersonal and teamwork skills with the ability to deal with a variety of internal and external customers at all levels
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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