At LiveWest, we are committed to more than just providing housing. We strive to make a lasting impact on people's lives and support communities across the South West. Every role in our organisation contributes to improving housing and services for those in need.
We are currently seeking an experienced Coordinator for our Community Investment and Tenancy Sustainment team who will provide a crucial role in supporting the day-to-day operations of the team. This position will involve a variety of administrative tasks including maintaining records, arranging payments, and organising meetings and events. You will also respond to customer and stakeholder enquiries. This is a key role to ensure first class customer service and customer satisfaction.
If you have strong IT and organisational skills, this could be a great opportunity to play a key role in supporting the delivery of high-quality housing.
Key Responsibilities
- Provide an efficient administrative service to the Community Investment & Tenancy Sustainment colleagues and management team.
- Document management to include creating and editing reports, printing, letter writing, data entry and meeting coordination such as agendas and minutes.
- Manage the Community Investment mailbox, responding to all correspondence within a timely and professional manner.
- Maintain up to date and accurate financial records. Raising purchase orders, requests for payments to our suppliers, internal departments or customers where required through our finance system.
- Support with gathering relevant data, outcomes and case studies in relation to our reporting requirements for the team.
- Establish, maintain and manage accurate electronic and manual records related to Community Investment and Tenancy Sustainment activity, ensuring records are up to date and auditable.
This role is being offered on a permanent, part time basis, working 30 hours per week. This role can be based in our Exeter, Weston-super-Mare or Tolvaddon office. A hybrid working style is an option.
We are flexible on what the working days will be and the working pattern can be discussed at interview stage.
For further information about this opportunity, please click here to view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.
To be a successful Coordinator, you should have the skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following:
- Providing administrative and coordination support to a team.
- Experience of data entry and maintaining comprehensive information.
- Strong IT proficiency, particularly with MS Office (Excel).
- Excellent organisational skills with the ability to manage multiple tasks and priorities effectively.
- Able to work effectively and collaboratively as part of a dispersed team, showing commitment to team goals and values.
- Ability to inform the review of current work processes and design alternatives to identify and implement successful improvements.
- Experience of arranging, setting up and supporting internal and external meetings and events.
- Knowledge of social housing policy, good practice, current trends, and application. (D)
- Knowledge of an Information, Advice and Guidance service. (D)
- Clear and professional communication skills, with the ability to liaise confidently with internal and external stakeholders.
- Innovative and creative.
Why join us?
LiveWest is committed to more than just providing housing, we focus on making a long-lasting impact on people’s lives and supporting communities across the South West. As part of the Community Investment and Tenancy Sustainment team, you will have the opportunity to play a key role in improving housing and services for our customers, contributing to the wellbeing of individuals and families.
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.
