As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. You will work closely with our veterinary team to provide an exceptional experience for our clients and their pets.
In this role, you will warmly greet clients and their pets both in person and over the phone. You'll be responsible for managing appointment scheduling, including booking, confirming, and rescheduling as needed. Key administrative tasks include answering phone calls, responding to emails, and processing paperwork. You'll also maintain accurate client and patient records and provide updates to clients regarding their pets' care and treatment plans.
Beaumont Veterinary Centre has been a cornerstone of the community, providing expert care with a focus on building lasting relationships with our clients and their pets for 30 years.
Our team is made up of highly skilled veterinarians and dedicated support staff who are passionate about animal welfare. We offer a full spectrum of services, including preventive care, surgical procedures, and advanced diagnostics, all tailored to the specific needs of your pet. Our modern facility is equipped with the latest technology to ensure the highest standard of care.
The ideal candidate will excel in a team environment and be client-focused. You should be adept at multitasking and have prior experience in a fast-paced setting. Experience in managing sensitive and confidential information, meeting tight deadlines, and using IT systems is essential.
This full-time position requires 30 hours of work per week. You will also be required to participate in the Saturday rota 8 am – 1 pm on a 1:3 basis.
Week 1: Monday to Friday, 8 am to 2 pm and Saturday, 8 am to 1 pm
Week 2: Monday to Friday, 10:30 am to 4.30 pm
Week 3: Monday to Friday 1.30 pm to 7.30 pm
The salary is up to £17,846 DOE.
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.
