Our Patient Access and Reception Supervisor will work as part of a professional multi-skilled team in the patient access centre/ reception team. Duties will include the effective and efficient supervision of a specific administration team within the patient administration service. They will be required to follow strict adherence and compliance to all Trust policies and procedures, and ensure patients are treated with courtesy, dignity and respect.
- You will be expected to manage the gynaecology booking team and
outpatient reception area
- Your role will not include budgetary responsibilities
- Book all the gynaecology outpatient appointments for the acute and
community settings within the Torbay and South Devon Healthcare
Foundation Trust
- Responsible for allocating the workload within the team and dealing with any leave required
- Planning achievement reviews yearly and one to one’s where appropriate.
- Dealing with clinic management and rota’s so that all current clinics are
confirmed and are open/closed as needed
The patient access centre for gynaecology is based in Women’s Health Unit on Level
5. We book all the gynaecology outpatient appointments for the acute and
community settings within the Torbay and South Devon Healthcare Foundation
Trust.
The team consists of a supervisor and 4 booking clerks/receptionists.
Why Work With Us
To ensure that patient access/reception clerks have a clear understanding of all administration policies and procedures, ensuring compliance with the Patient Access Policy in their area of responsibility.
To ensure the monitoring and compliance of all relevant Trust policies and procedures
. To attend meetings when required and action any required changes
To ensure data quality issues are addressed and understood
To participate in the recruitment and selection process
To ensure that staff understand the incident reporting procedure
To monitor the Key Performance Indicators and escalate issues to the Admin Team Leader /Practice Manager
Act upon agreed 6-week clinical rotas
To ensure all calls are dealt with in an effective and efficient manner
If referrals are not managed electronically, to ensure that referrals are entered onto the Patient Information Management System (PAS) within 2 working days, informing Co-ordinators of any discrepancies that may affect the achievement of targets.
To ensure staff are aware of current waiting list times.
To monitor waiting list and PTL information, initiating appropriate action to address problem areas to ensure that patients do not breach the Referral To Treatment (RTT) targets.
Ensuring clinics are fully booked.
To ensure that new and follow-up patients are partially booked in accordance with specific clinical booking rules, Trust’s policies and that patients are given sufficient notification of appointments
To liaise with Admin Team leader or Practice Manager where clinic capacity is insufficient to meet national booking targets
To ensure that all new staff undergo a local induction process
To ensure that all communication with patients and staff is clear and concise and that any complaints are dealt with as soon as possible