Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be proficient in English and Spanish, possess excellent communication skills, and have a passion for delivering exceptional customer service.
Duties
- Respond to customer inquiries via phone, email, and live chat
- Provide information about products and services
- Process orders, returns, and exchanges
- Handle customer complaints and resolve issues promptly
- Upsell products or services to increase revenue
- Perform data entry tasks accurately and efficiently
Experience
- Proven experience in a customer service role
- Ability to analyse customer needs and provide suitable solutions
- Multilingual or bilingual proficiency in English and Spanish is highly desirable
- Strong phone etiquette skills
- Excellent communication skills both written and verbal
Join our team today and be part of a dynamic customer service environment where your skills are valued!
Job Type: Full-time
Pay: £11.50-£12.00 per hour
Experience:
- customer service: 1 year (preferred)
Work Location: In person