Head of System Delivery & Improvement

NHS Devon Integrated Care Board • Full-time • Exeter, England, United Kingdom • £74.29k - £85.60k / year • 2m ago

We are looking for a Head of System Delivery & Improvement. The postholder will provide leadership to the NHS Devon System Control Centre (SCC).

In this role, you will be at the heart of system working, to lead and manage operational pressures across the Devon Integrated Care System (ICS) , where every day will be different.

About the service...

The NHS Devon System Control Centre (SCC) service is a 7-day function for escalation, to support the Devon ICS in managing System wide live operational pressures, surge and escalation oversight and reduction of clinical risk to service users which includes a variety of complex, and contentious situations. We are regularly working across all Acute, ambulance, community, mental health, primary care providers, and social care services to ensure they have robust plans, assurance and escalation strategies to effectively provide patient flow and safety. This includes responses to emergency situations in urgent care pathways, critical incidents, increased pressure or other scenarios.

The role will require you to:

Lead the System Coordination Centre (SCC), Devon Resilience and EPRR team to ensure that robust plans assurance and escalation strategies are planned and carried out effectively.

Act as the designated Senior Responsible Officer (SRO) for the SCC function, providing senior leadership of SCC and EPRR functions

Lead as the expert for system control centre; integrating systems and managing effective working relationships with the appropriate stakeholders ensure robust plans, assurance and escalation strategies in place.

Represent, where required, the SCC and EPRR functions within the ICB and ICS taking a strategic view to improving systems, processes and commissioned care and agree the process for assurance, evaluation, monitoring, reporting and communication.

You will be a registered clinician (GMC, NMC or HCPC)

You will have experience of successfully holding overall responsibility for a system coordination centre function and successfully providing strategic leadership and management at the same level to a system control centre function.

You will have the necessary skills and experience, to lead as the senior expert for system coordination centre.

As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.

Our vision is simple: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.

As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county's NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.

Vacancies may close early if a high volume of applications are received.

Please see the attached Job description and person specification for full details of the role and responsibilities.

For an informal discussion about the role please contact Anthony Fitzgerald, Chief Operating Officer via Becky Bainbridge at rebeccabainbridge@nhs.net