Devon and Somerset Fire and Rescue Service has a fantastic opportunity for a Digital Content Officer (Content Creator) to join our team in Exeter on a full time (37 hours per week) fixed term basis for 6 months. In return, you will receive a competitive salary of £31364.00 - £33945.00 (gross) per annum.
Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection and response services across the counties of Devon and Somerset.
Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.
About the role:
As our Digital Content Officer (Content Creator), you will develop engaging and informative content for the Service's digital channels with a particular focus on the new SharePoint Intranet. This involves working with colleagues across the Service to develop and promote task-based and user-focused content for the Intranet.
You will also provide day-to-day management of digital communications channels, advising which content styles are appropriate and developing all content to the agreed design principles.
Find out more:
Key responsibilities of our Digital Content Officer (Content Creator) will include:
- Support clients in service areas to develop content to support their aims.
- Be a champion for our digital tools across the Service and externally.
- Scope, write, edit and publish digital content using various SharePoint webparts for the intranet in partnership with subject matter experts.
- Handle change requests using an agile methodology and relevant tools.
- Redesign user journeys and content to be user-focused first and foremost, making use of appropriate content types and mitigating content where appropriate.
- Maintain high levels of accessibility in all content complying and striving to exceed national standards.
- Manage relationships with subject matter experts across the Service to keep them engaged with the process of ensuring content is accurate and meets the agreed design principles.
- Ensure all links work, suggested information architecture is observed, and all content contains full and relevant meta-data.
- Continually look for improvements by monitoring customer feedback and analytics and benchmarking against others.
- Support and facilitate any requests for information, including requests made under the Freedom of Information Act, aiming to provide information accurately, timely and in accordance with any legal requirements.
- Prioritise all activity and facilitate self-service within Service areas for low level non-priority work, including developing systems, training and tools to support colleagues.
- Work with other members of the Communications and Engagement team to get the best out of all of our activity.
- Develop engaging content in various formats, including working with internal and external designers, to support development of digital content particularly on the new intranet.
- Ensure that all activity is delivered on brand, on message, within budget, using plain English and defined by user needs, in line with agreed page templates.
- Continually adapt to the changing world of digital communications and information management. Keep on top of your game by carrying out personal training and development, attending training events as required, and keeping in touch with developments in the profession.
Closing Date: 2359hrs Thursday 5 September 2024
If you have any queries or would like to speak to anyone about the role, please contact our Digital Content Manager, Sam Scott via email: samscott@dsfire.gov.uk.
If you feel you have the skills and experience needed for this role, please click 'apply' today, we would love to hear from you.
How to apply:
You will be required to complete an application form and submit a document detailing how you meet the following essential criteria taken from the Job Description and Person Specification.
- Ability to create a variety of digital content.
- Experience of using a content management system.
- Experience of writing user-focused content.
- Knowledge of website usability and accessibility to ensure the intranet is as easy as possible to navigate for all users.
- Good customer and client relationship skills
- Ability to manage competing priorities.
To help you complete this part of the application form please find below the word document "Essential Criteria for Application for Digital Content Officer". Please download this document and complete it with your evidence in relation to the above criteria. You can then upload this where requested when completing your application.
Please note that the evidence you upload to your application using this document should not exceed 2000 words in total (excluding titles).
Evidence submitted in relation to the essential criteria listed above will be used to shortlist any applications received.
Our values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere t the Services Safeguarding Policy.
Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and/or reprimands.
Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, as such any positive disclosures will incorporate a reasonable and proportionate response.
As a Service and as individuals:
- We are proud to help
- We are honest
- We are respectful
- We are working together
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve and aspire for this to be reflected within our workforce. We encourage candidates from diverse backgrounds, experiences and beliefs, who share our values, to consider working for us.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: £31,364.00-£33,945.00 per year
Benefits:
- Company car
- Company events
- Company pension
Work Location: In person
Application deadline: 05/09/2024
