External Engagement and Global (EEG)
Admissions Office
Full-time, permanent post available.
This role offers the opportunity for blended working with the current expectation that you would come into the office/on campus 2 days per week.
Summary of the role
The Admissions Department is a busy dynamic team, dealing with over 65,000 applications a year across Undergraduate and Postgraduate provision. Admissions deal with a large volume of enquiries via telephone, email and face to face focusing on providing an excellent service to our applicants and pre-applicants. Admissions deal with a wide range of topics including entry requirements, application processes and statutory requirements such as UKVI, CMA and GDPR.
Admissions are based on two campuses; Streatham and Penryn, and this post is based in Streatham as an Admissions Supervisor in the Postgraduate Research Admission team.
We are seeking to appoint an enthusiastic Admissions Supervisor to join our thriving Admissions Team. We are looking for someone who will put our applicants and offer-holders at the heart of their daily work, who prioritises the delivery of excellent customer service, and understands the value of their contribution to our team.
You will be part of a friendly and supportive team environment. We care a great deal about the importance of working within a team where work/life balance is taken very seriously and strongly encouraged.
We are looking for applicants to demonstrate a combination of excellent organisational and administrative skills, with meticulous attention to detail. You will demonstrate a commitment to providing world leading customer services and be an integral team player. Ideally, you will have an understanding of admissions processes and qualifications. We would also expect a good working knowledge of a large database which supports admissions such as SITS.
You will need to demonstrate excellent communication skills in order to respond in a calm, clear and friendly manner to enquiries from applicants as well to our internal stakeholders. You will also be expected to demonstrate excellent interpersonal skills, and the ability to form good working relationships with fellow admissions staff, key colleagues from our Colleges, the International Recruitment Team and other relevant stakeholders within the University.
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
We are proud signatories of the Armed Forces Covenant and welcome applications from service people.
Benefits
We offer some fantastic benefits including:
- 39 days leave
- options for flexible working
- onsite gyms and a cycle to work scheme
- sector leading policies around maternity, adoption and shared parental leave (up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy
- stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Further information
For an informal discussion about the role, please contact Jo Selley J.V.Selley@exeter.ac.uk