Communicate with a wide range of staff and clients, in person, by telephone and electronically. Receive all visitors in a courteous, efficient and friendly manner. Provide excellent customer care, in a calm and professional manner to patients and relatives who may be anxious and distressed. Pro-actively manage correspondence such as emails, post and telephone calls in line with Trust standards Assist as far as possible with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person Priortise workload effectively and manage conflicting demands in a high pressure environment Use of multiple computer systems as required within the department such as, but not limited to: IHCS (PAS), CRIS InfloFlex and Symphony Ensure accurate and up-to-date patient details are maintained on patient information IT systems. Maintain health records and patient files in line with Trust Health Records Policy Respond to complaints or concerns where appropriate, escalating to Line Manager if unable to resolve Comply with GDPR and follow all Trust policies and procedures To follow Standard Operating Procedures for the department No budgetary control but an awareness of effective use of resources No staff supervision but you may be required to mentor new starters Significant use of Display Screen Equipment
