This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GPs and other external agencies To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries To provide support to new members of staff To prioritise work load To ensure results/reports/correspondence are filed in case notes in line with Health Records Standards To undertake a variety of office duties, such as monitoring and dealing with emails received via shared email accounts, filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department. To contribute to the development of policy and processes as required
