Multi Crime Caseworker, National Resilience Team

The National Resilience Team at Victim Support is growing – this is an exciting opportunity for Multi Crime Caseworkers to join our team, working from home 37.5 hours per week.

All our team are home working and based in the UK, supporting victims of crime virtually (on screen or by phone) throughout England and Wales. We work remotely alongside local Victim Support teams to help them deliver high quality services.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

County/Borough

Home based

Office location

Home based

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday - Friday, 9am-5pm

Basic Salary

£26,010 per annum

Allowances

Home Working

Contract type

Permanent

DBS required?

Yes

Police vetting required?

Closing Date

10/10/2024

Ref No

5801

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options
28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
An extra day off for your birthday
Pension with 5% employer contribution
Enhanced sick pay allowances, maternity & paternity payments
High Street, retail, holiday, entertainment & leisure discounts
Access to our financial wellbeing hub & salary deducted finance
Employee assistance programme & wellbeing support
Ongoing training & support with opportunities for career development & progression

About the role:

This role is home based within the UK.

As a Multi Crime Caseworker in the National Resilience Team:

you will be deployed virtually to work alongside local VS teams for an agreed period of time
you may be the first point of contact for clients from the area, or contract to which you have been allocated
you may be carrying a caseload of clients within each allocated area, as directed
you will be maintaining case management records, developing personal support plans, and referring clients on, as required
you will be working with colleagues in local teams, and as part of a national team, to ensure that all outcomes and KPI measures are met

You will need:

strong personal resilience, self-motivation and flexibility to work virtually with different teams, as deployed to do so
an understanding of the impact of crime on victims
experience of working with clients to achieve outcomes, based on needs and risk assessments
knowledge and understanding of the requirement for confidentiality and safe working practices
effective verbal and written communication skills
the ability to work from home effectively, both on your own and as part of a team

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

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Multi Crime Caseworker