Overview of Vax

Our heritage-rich, expert-led business has always had the same goal: to prioritize innovation and to design easy-to-use products that seamlessly integrate into our customers' lives, offering reliable, quick solutions to cleaning homes, whatever the mess.
Vax has forged its reputation as a brand that focuses on the needs of its customers. Our culture of innovation is at the heart of everything we do and we work hard to constantly think of new ways to improve our products, ensuring that we deliver premium quality products for our customers.

Job description

Customer Service Opportunities

Salary £23795.20 plus up to £210 per month on target bonus.
Salary rises to £24,315 after 6 months.
Remote Working
40 hours a week

Why work at Vax?

Our success at Vax is down to our talented team of people who deal with a range of customer queries using a world-class CRM system.

We offer all required hardware and equipment to enable comfortable homeworking. A fully remote training package is provided upon joining, consisting of systems, products and processes.

We also know that your lifestyle is a priority, which is why we also have other benefits available:

We offer 25 days holiday plus bank holidays with the option to buy extra days.
A 5% employer pension and life assurance
Discounted gym memberships nationwide to help keep you fit and healthy.
Income protection
A free Vax Product and discounted staff sales
Everyday rewards: Online discount at various stores, family days out, cinema and more.

Day-to-day in our Virtual Contact Centre

We are a busy contact centre, and no two days are the same. A role within our contact centre involves servicing our customers through a range of contact channels including phone, email, WhatsApp, social media and live chat.

Responsibilities include:

Sales through Service
Product upselling
Onboarding of new customers
Post-sale support
Product servicing within warranty
Retailer support

Working Hours

40 hours, over 5 days a week
Operational hours Monday to Friday – 8-hour shifts between 8:30am – 8:00pm
Saturday/ Sunday hours 8.30am – 5:00pm
Weekend working is required

Vax is made up of people who have a shared understanding of our mission and vision. Our values define who we are and what we stand for;
Trust – We’re experts and everything we do is based on brilliant knowledge.
Honesty – Our commitment to doing the right means we are always open and transparent.
Resilience – For decades, we have embraced change and been agile in what we do. We aren’t easily discouraged.
Innovation – We’re curious and explore opportunities, innovating to benefit our customers and business.
Valued – We are better when each of us feels included and respected for who we are and what we contribute.
Energy – We are positive thinkers, excited about what we do.Overview of Vax

Job Type: Full-time

Pay: £23,795.20 per year

Additional pay:

Performance bonus

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Gym membership
Work from home

Schedule:

Monday to Friday
Weekend availability

Experience:

Contact Centre: 2 years (preferred)

Work Location: Remote

Vax Ltd

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