The 3-star, 39-bedroom Cottage Hotel in Hope Cove, South Devon is seeking to appoint an experienced Receptionist to join us at our independently owned hotel. You will be working in a welcoming family run, friendly and supportive environment with added employee benefits. You will be responsible for providing a friendly, hospitable and efficient service to all hotel guests, in line with the hotel's vision and values on customer satisfaction. The main purposes of the hotel reception area's staff are to respond courteously to guests' requests and play a part in the general running of the reception desk. You will have a positive, can-do attitude to life.

Duties:

Welcome guests on their arrival using the guests name and assist with their registration ensuring all details of reservations are correct.

To check guests out, charge payment accordingly, and pass on any feedback to the General Manager.

To liaise effectively with other departments.

To aid and assist guests during their stay through effective use of social skills and to pass on any comments to the relevant personnel.

To ensure full handover is passed on to the next shift.

Ensure correct procedure regarding all matters of security are observed.

To be aware of importance of up selling to maximise rooms revenue.

To cover the front desk at all time as per rota.

To always keep the front desk clean and tidy.

To assist with Food and Beverage service (when required) supporting colleagues at busy times.

Adhere to the company's policy statements and all related instructions.

To carry out any reasonable requests made by any member of the management Personal Specification:

Organised

Positive attitude

Willingness to learn

Previous experience as a hotel receptionist required. Preferred - experience with PMS Guest line - Reslynx and Resdiary would be a bonus. But don't let this put you off if you want to apply!

Shift pattern rotating between morning and afternoon shifts.

Job Types: Full-time, Permanent

Benefits:

Share of gratuities.

Free meals whilst on duty.

Free on-site car parking.

Statutory pension enrolment

Statutory holiday entitlement

Regular compliance training and development

Simple live in accommodation may be available nearby (terms apply).

Schedule:

Monday to Friday

Weekend availability

Work Location: In person

The Cottage Hotel

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Hotel Receptionist (local live-in possible)