Customer Support Officer x2

Permanent Contract

£22,366 - £26,421 per annum (pay review pending)

37 hours per week

Are you a friendly and compassionate people person looking for your next challenge?

Then we welcome you to apply to join the Customer Support Team at Teignbridge District Council.

We deliver more than just customer service – we support our communities by helping people access council services, understand their entitlements, and help safeguard vulnerable members of our communities, identifying when they need additional support. As the front line, we also look to continuously improve what we do as a local authority to meet our customer’s needs.

You will be part of a friendly and committed team, acting as the first point for customers no matter how they choose to contact us. You will be dealing with a variety of enquires received on the phone, online or face to face using a variety of digital systems, with the training and support to resolve over 80 percent of enquiries at first point, whilst providing our customers with consistently excellent service.

We are an equal opportunities employer committed to a diverse and inclusive organisation. We welcome applications from all qualified candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. We also welcome applications from military veterans and their families.

We can offer the following:

A generous flexi scheme with up to 2 days flexi per month that can be taken.
Hybrid working with up to 50 percent hours that can be worked from home, after initial training.
Free car parking (or close access to a mainline train station).
A refurbished modern zero carbon emissions office space.
Local Government Pension Scheme.
Generous annual leave and wellbeing package.
Discounted gym membership at Teignbridge District Council Leisure Centres.
Opportunities for career development and learning opportunities.

You are a good Teignbridge District Council fit if you:

Have good level of literacy and numeracy (equivalent to GCSE English and Maths Grade C or above, Grade 4 above) and/or able to demonstrate equivalent level of competency gained through work experience and workplace learning.
Have experience in delivering front-line customer service, particularly in an inbound telephony-based contact centre.
Have experience of working as part of a team, where customer care is a key factor.
Have the ability to communicate effectively with customers, colleagues, and council officers with clarity both verbally and in writing.
Have the ability to work on own initiative with consistent accuracy and attention to detail.
Have the skills to deal with distressed, irate, and upset members of the public in a sympathetic and tactful manner.
Have the drive to learn and use IT systems effectively to gather, store and process information accurately.
Have the skills to multi-task including recording customer interactions via computerised systems whilst conversing with the customer.
have the skills to influence and empower customers to try new behaviours and acquire digital skills.
Take time to create effective working relationships.

It is vital to read the job description and person specification for this role - it will help you to understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.

Closing Date: Wednesday 9th October 2024 @ midnight

Interview Date: Tuesday 15th and Wednesday 16th October 2024

For an informal discussion please contact Graham Rees on Graham.Rees@Teignbridge.gov.uk.

Job Types: Full-time, Permanent

Pay: £22,366.00-£26,421.00 per year

Work Location: In person

Teignbridge District Council

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