## Overview
We are currently seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

## Duties
- Communicate with customers via phone, Teams and email, to respond to progress queries
- Analyse customer inquiries and provide appropriate solutions
- Conduct data entry tasks accurately and efficiently
- Utilise phone etiquette to handle customer calls professionally
- Upsell products or services to customers when appropriate

## Qualifications
- Excellent verbal and written English Language skills
- Strong analytical skills to assess customer needs and provide effective solutions
- Previous experience in customer service or a related field is desirable
- Ability to multitask
- Demonstrated proficiency in data entry tasks

If you are a motivated individual with a passion for customer service and possess the necessary skills, we would love to hear from you!

Job Type: Full-time

Pay: From £24,000.00 per year

Benefits:

Company pension
Free parking
Life insurance
On-site parking
Referral programme

Schedule:

Monday to Friday

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 2 years (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Application deadline: 27/08/2024
Reference ID: DR0002

South West Metal Finishing Ltd

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Customer Service Representative