Job Summary

Every month, millions of people use the NHS App to access their health records, request prescriptions, manage appointments and complete other tasks related to their health and care.

As Lead Product Manager for the NHS App, you'll provide support and guidance to multiple product teams and their product managers. You'll help to develop vision, strategy and objectives with the teams, aligning their work with the wider NHS App strategy. You'll help connect the work of the teams, coordinate roadmaps, set and maintain standards and coach product managers.

Main duties of the job

At NHS England, a lead product manager is responsible for leading product direction across multiple products or services within a portfolio or programme - ensuring theses meet user needs as well as delivering wider strategic outcomes, priorities and benefits. They use their experience, expertise and position in wider organisational leadership to ensure the operating environment for delivery teams actively supports and enables them to meet user needs effectively.

A lead product manager will have strong, proven product and stakeholder management skills - including experience negotiating with suppliers and/or delivery partners, and working with leadership (including director- and executive-level stakeholders) to agree strategic priorities or responses to emerging risks and issues.

About Us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
Making the NHS a great place to work, where our people can make a difference and achieve their potential.
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.

Date posted

30 October 2024

Pay scheme

Agenda for change

Band

Band 8c

Salary

£74,290 to £85,601 a year per annum (exclusive of London Weighting)

Contract

Permanent

Working pattern

Full-time

Reference number

990-TD-P&P-6719837-E

Job locations

NHS England Office in London, Leeds, Exeter or Southport

London, Leeds, Exeter or Southport

SE1 8UG

Job Description

Job responsibilities

Lead Product Managers:

are passionate about creating the organisational environment for collective success
enjoy promoting, championing and advocating for the work of others
like fostering trust and aligning purpose between diverse teams and initiatives
enjoy delivering in a fast-paced and complex environment

They will typically have line management responsibility for one or more product managers and will coach or mentor several product managers.

NHS product managers put people at the heart of everything they do. They are inclusive, ensuring NHS services work for everyone, improve lives, directly or indirectly and are designed for trust. They work in the open, testing assumptions, continuously making, learning and iterating, doing the hard work to make things easier for people.

A Lead Product Manager For The NHS App Will:

represent product management practice at a senior level, providing strong, decisive and visible product leadership, under the overall leadership of the Head of Product
act as an initial point of escalation for key product decisions for a designated subset of a product portfolio, providing leadership, autonomy, support and direction as necessary
work with product managers to ensure products and services have a clear vision with objectives aligned to the real needs of users and mission of the organisation
ensure that teams have appropriate and relevant performance and success measures in place (e.g. Key Performance Indicators, Objectives & Key Results etc.) that align to user needs and organisational goals
work with organisational leadership across programmes and organisational boundaries to ensure that vision and goals are aligned, key stakeholders and delivery partners are included, delivery coordinated and new partnership opportunities evaluated.

Job description Job responsibilities

A Lead Product Manager For The NHS App Will:

represent product management practice at a senior level, providing strong, decisive and visible product leadership, under the overall leadership of the Head of Product
act as an initial point of escalation for key product decisions for a designated subset of a product portfolio, providing leadership, autonomy, support and direction as necessary
work with product managers to ensure products and services have a clear vision with objectives aligned to the real needs of users and mission of the organisation
ensure that teams have appropriate and relevant performance and success measures in place (e.g. Key Performance Indicators, Objectives & Key Results etc.) that align to user needs and organisational goals
work with organisational leadership across programmes and organisational boundaries to ensure that vision and goals are aligned, key stakeholders and delivery partners are included, delivery coordinated and new partnership opportunities evaluated.

Person Specification

Skills And Experience Essential

Able to lead multiple product teams, defining and communicating outcomes, product vision, roadmap, etc
Experience of fostering collaboration and problem solving within and between diverse multidisciplinary service or product delivery teams (e.g. containing a mix of developers, designers, user researchers and other experts)
Experience of monitoring team and individual performance - providing advice, guidance and coaching to colleagues as required

Knowledge Essential

Expert level knowledge of agile methodologies (e.g. Scrum, Kanban) including how to apply an agile mindset to all aspects of their work - and the role of the product manager in collaborating with teams working in different delivery environments
Expert level knowledge of the product lifecycle and how products in different stages of it benefit from different design and development approaches
Expert level knowledge of user-centred service design practices and methodologies - whether applied to public-facing, business-facing or internal services and applications

Qualifications Essential

Masters degree / diploma or equivalent experience or formal training in any relevant or adjacent delivery discipline (e.g. user-centred design, software development, delivery management, project management)
Evidence of continuous professional development - attendance of courses, conferences or meetups related to product and/or delivery management, agile practices, user-centred design and software development

Person Specification Skills and experience Essential

Able to lead multiple product teams, defining and communicating outcomes, product vision, roadmap, etc
Experience of fostering collaboration and problem solving within and between diverse multidisciplinary service or product delivery teams (e.g. containing a mix of developers, designers, user researchers and other experts)
Experience of monitoring team and individual performance - providing advice, guidance and coaching to colleagues as required

Knowledge Essential

Expert level knowledge of agile methodologies (e.g. Scrum, Kanban) including how to apply an agile mindset to all aspects of their work - and the role of the product manager in collaborating with teams working in different delivery environments
Expert level knowledge of the product lifecycle and how products in different stages of it benefit from different design and development approaches
Expert level knowledge of user-centred service design practices and methodologies - whether applied to public-facing, business-facing or internal services and applications

Qualifications Essential

Masters degree / diploma or equivalent experience or formal training in any relevant or adjacent delivery discipline (e.g. user-centred design, software development, delivery management, project management)
Evidence of continuous professional development - attendance of courses, conferences or meetups related to product and/or delivery management, agile practices, user-centred design and software development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS England

Address

NHS England Office in London, Leeds, Exeter or Southport

London, Leeds, Exeter or Southport

SE1 8UG

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

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