Scheduler

MD Group - Exeter

Are you a good planner with logical thinking? Ever had any experience in the maintenance and repairs sector? We are looking for an enthusiastic, customer service driven Scheduler who can support our business and its values.

The Scheduler Role:

We have an opportunity for a Scheduler to work within a busy team taking responsibility for the planning and scheduling of our operatives' work commitments, delivering repairs and maintenance including voids work to our customers. You will provide our customers with prompt, professional and accurate information, delivered in a timely, consistent and efficient manner. You will conduct outbound calls regarding service request progress. You will ensure that data and information is updated into the appropriate systems accurately and in a timely manner.

Ensuring delivery of the repairs service is met in line with our Service Level Agreement, you will ideally have experience in scheduling and customer service, demonstrating effective communications skills and be a strong communicator to all levels of staff. You should be able to demonstrate an understanding of planning effective work priorities, experience of working within agreed performance targets, ensuring that productivity and Key Performance Indicators are achieved.

£24,000 - £26,000 per annum (depending on experience)
25 days holiday, plus bank holidays
Length of Service bonuses
Death in Service
Pension

Essential:

Excellent Communication Skills
IT Literate as you will be using our in-house system(s) to add calls/repairs to the system and then allocate to the relevant trades person to complete the works
Ability to work under pressure
Highly organised with a good attention to detail
Proactive and positive, 'can do' attitude

Desirable:

Experience in a repairs & maintenance environment
Experience with working with engineers diaries/scheduling day to day or reactive repairs.

Pension

About MD Group

We are a leading social housing and public sector building services specialist. We work with local authorities and social landlords to build, maintain and renew the homes, properties and public buildings in their care.

We help our customers meet the challenge of managing restricted budgets while maintaining their commitment to the communities they serve; by delivering the highest standards of work in the most efficient manner possible, reliably, on budget and as specified.

Over two decades we've established a reputation for quality delivery, supported by outstanding process, exemplary training and continuous investment; consistently outperforming our competitors in terms of value for money and satisfaction. Today, we are one of the largest building services companies in the South West, with a growing business nationwide.

We are an Equal Opportunities employer.

Job Types: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

Work authorisation:

United Kingdom (required)

Work Location: In person

MD Group

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Scheduler