Luck and Luck are an online retailer – www.luckandluck.co.uk We offer our own range of personalised products which we make and dispatch worldwide on a daily basis from our offices in Ivybridge. We are a small family run business and pride ourselves on a high level of customer service.

We are looking for a unique individual to join our team. The job will involve a range of aspects of the business including

Dealing with customer queries, complaints, product questions and general order status enquiries via messages.

Printing orders and managing the postal manifests. Ensuring all mail is on the correct postal service.

Adding purchase orders, liaising with suppliers on orders, damages and new product ranges.

Dealing with claims for damaged and late orders.

Picking orders, packing orders, general administration and assisting with office duties.

We need a flexible individual who is also willing to undertake other administration tasks as well as assisting in general office duties which can vary from picking orders, packing or putting away stock.

You must be exceptional at multi-tasking and work quickly and efficiently. You must be very IT literate and be able to learn new systems. You must be fit and healthy, friendly, reliable and hardworking, with excellent attention to detail. While this is not a full-time customer service role, experience of customer service roles in the past is essential including being able to communicate efficiently with staff, customers and suppliers.

Good references, a good attitude / soh, and good communication skills (written & oral) are essential. You must be able to use a computer competently and be willing to learn a new customer service system.

You must be able to work well under pressure and on your own initiative.

Due to the nature of online retail we need an individual who is flexible with their hours and availability.

Hours – Monday, Tuesday, Thursday, Friday as basic core hours, additional hours will need to cover staff holidays and during July, August, October - December there will be a requirement to work additional hours upto 5/6 days per week as well as covering holiday throughout the year.

Please include an up-to-date CV and a covering letter about your current or recent role and what you are looking for in a new role

Own transport and local to Ivybridge is essential due to our location

Luck and Luck

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