What you will do

As part of the technical team you will be responsible for engaging with new and existing customers by using different management CRM’s, telephone and face to face.

Assisting with new projects
Monitoring and maintaining the Mobile, voice and data networks within the company
Working with customers/colleagues to identify network problems and advising on the solution
Good relationship building skills and excellent customer service
Logging and keeping records of customer queries
Working with networks and suppliers and identifying/reporting issues
Keeping ticketing systems up to date and customers updated
Passionate about technology and an eagerness to learn new technologies
Highly motivated and able to work to own initiative and as part of a team
Ability to work under pressure and resolve issues effectively
An analytical and methodical problem solver

Skills and Experience required

We are looking for an individual with a passion for technology and is driven to provide technical solutions.

Good communication skills
Highly motivated and able to work to own initiative as park of the team
Able to work under pressure and resolve issues effectively
Proficiency in Microsoft products
Good at logging and keeping records of customer queries
Able to identify and report issues when working with networks and suppliers.
Passionate about Technology and an eagerness to learn new technologies

Benefits

Long term career with long established, stable market leading company
28 days holiday per year plus your birthday in addition
Attractive free personal mobile phone scheme
Free onsite parking

JTR Agency

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Technical Support