Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

We are excited to extend our Early Careers Programme for a final cohort of 2024. We believe in investing in our people and are committed to providing emerging talent with the opportunity to take their first steps into a professional career. With extensive experience in supporting early talent, we are passionate about helping to grow leaders of the future.

Join us as an Early Careers Associate and let us prepare you for a career in broking, claims, or underwriting. Our three-year immersive development programme includes:

Tailored coaching and support from your manager and mentor.
Multiple learning opportunities through online, hands-on, and group projects.
Deep dive opportunity to learn legislative and financial compliance requirements.
How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth.
Collaborative, entrepreneurial, and team-based environment.
Industry-recognised qualifications.
Hybrid working environment (after initial training).

The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them.

Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training.

What you will be doing:

Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy.
A helping hand to capture policy renewal information to enable terms to be acquired and orders placed.
Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities.
By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries.
Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes.

What you need to be successful:

Turn detective and have curiosity about people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions.
Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our client is well informed.
Attention to detail, have you captured everything accurately?
Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best.
Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome.
An interest in financial services and looking to take the first step to develop your insurance career.

Qualifications :

5 GCSE's to include Maths and English at grade C or above (or equivalent).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Howden Group Holdings

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