Job Overview:
The Hotel Receptionist reports to the Team Leader and Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests. If you are great with people, have excellent communication skills and maintain high standards in all that you do then read on .......

Duties and Responsibilities:

Supports Managers and fellow colleagues maintain the defined standards. Works with colleagues at all levels to deliver a consistent level of quality service.
Knowledgeable of all reservations and Front Office policies and procedures
Responsible for the entirety of the customer journey from making a booking and pre-arrival through to the departure
Thoroughly understand and adhere to all cash handling and payment policies and procedures
Maintain clear and effective communication channels with all other departments and subcontractors
Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues
Handle and resolve guest complaints proactively and in a professional manner
Knowledgeable of the hotel and guest accommodation facilities and services provided
Competency in using all Front Office equipment
Keep abreast of all activities and meetings scheduled at the hotel each day
Attend department meetings where required
Drive engagement on our hotel’s social media platforms with targeted posts and continually growing the company’s social media presence
Any other duties reasonably required of you to support the department or business as needed.

Requirements:

Previous experience would be an advantage
Excellent customer service skills
Able to work weekends and bank holidays
Skilled in hotel room cleaning as assistance with cleaning might be required
Pay meticulous attention to detail
Able to work on their own initiative
Excellent communication skills

Join our team as a Receptionist/Guest Service Agent and be part of creating memorable experiences for our guests. Apply now!

Job Type: Part-time

Pay: £12.00 per hour

Expected hours: No less than 15 per week

Benefits:

Company pension

Schedule:

Holidays
Weekend availability

Work Location: In person

Reference ID: BendeneRECEP8/24

HOST 2 Ltd

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Hotel Receptionist