About us

East Devon is independently recognised as an outstanding place and so it follows that its council must also strive to be outstanding. Everything we do is aimed at ensuring that East Devon is a place that people want to live in, work in, visit and enjoy. Our ambition is to be an outstanding council which works together with local people to create great value services and an outstanding community, economy, and environment for East Devon, now and for future generations.

About the role

In this exciting, fast paced role in our Customer Service Centre you will be the first point of contact for a range of enquiries received by telephone, email, webchat, social media, and face to face for every Council service we provide. Alongside this you will also cover a range of admin duties from inputting data to updating accounts.

So, if you are looking for a customer facing role which gives you the opportunity to develop a broad knowledge base and use your judgement and problem-solving skills to offer practical solutions to a wide range of enquiries whilst simultaneously updating information systems, we want to hear from you.

In return we can offer you a fantastic working environment in our purpose-built offices in Honiton and Exmouth. Working in a small but professional and dedicated team you will have access to excellent benefits including generous annual leave, flexitime, access to a Local Government Pension Scheme, and salary sacrifice cycle scheme. In addition, you’ll be encouraged to take advantage of learning and development opportunities.

About you

Successful experience of working in a call centre environment and a strong customer focus will be essential. You will also have a good standard of education (ideally GCSEs or equivalent), with a good knowledge of Customer Relationship Management systems in order to swiftly navigate information and update records whilst dealing with the customer. An understanding of local government services and processes will be an advantage, but you must have strong IT skills, excellent communication, and interpersonal skills, along with the ability to work well in a team and to quickly absorb a wide range of knowledge about the Council’s services.

Apply

For more about working for East Devon District Council visit https://eastdevon.gov.uk/careers/working-at-eddc/

For an informal discussion, please contact Jodie Dickson, Team Leader on 01404 515 616 or email jdickson@eastdevon.gov.uk

Closing date: 17th November 2024 with interviews being held week commencing 25th November 2024.

To apply, please click “Apply Now”.

Job Types: Full-time, Permanent

Pay: £27,334.00-£29,777.00 per year

Work Location: In person

Reference ID: ED000014P

East Devon District Council

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