Job description

We are looking to recruit a competent deputy manager to join our team.

Please see below our job description to see if you would be a good fit for our opening.

If you believe you meet the criteria for this post, please apply within and we look forward to meeting you for interview soon.

MISSION STATEMENT: At Diamond Care we recognize the value of every client and employee and are guided by our commitment to excellence and leadership. We demonstrate this by building a work environment where each person is valued, respected and has an opportunity for personal and professional growth.

Values: We are committed to the core values which underpin what we do

Services Users (our clients) First – Clients are the nucleus, and the service operates around them
Staff Matter – We trust, value and develop each other
Only the Best – We have high standards in all that we do – we strive for excellence

Purpose of Position:

To deputise and assume responsibility in the absence of the manager

To share with others in meeting the personal needs of individual residents in a way that respects the dignity of the individual and promotes independence.

To share with other staff in the general day-to-day running and activities of a residential home.

SKILLS, KNOWLEDGE & QUALIFICATIONS

Required:

· NVQ Level 3 in Social Care

· Proven track record of senior management or supervisory experience

· Strong leadership qualities

· Experience in delivering care sensitive to the individual needs of Clients

· Thorough and robust understanding of relevant legislation

· Ability to communicate effectively at all levels

· Team player

· Genuine passion and desire in delivering the highest standards of care in a person-centred approach to the Client group

· Satisfactory DBS disclosure

MAIN RESPONSIBILITIES

Care:

· To be responsible principally for Clients personal health and care needs through supervision of care practice and direct care/support

· Ensure all staff members contribute to the best of their ability to the efficient running the of Home, and to the creation of an atmosphere conducive to the best interests of Clients

· To actively create an environment in which Clients are safeguarded against abuse/threatening behaviour by ensuring policies and procedures are implemented, and monitoring procedures of care practice evident in the Home

· To promote and maintain non-aggressive and non-abusive behaviour and manage challenging behaviour providing support at times of distress

· To assist in the assessment and review of all aspects of Clients lives through individual planning, incorporating policies and procedures on admission, care planning, reviewing, discharge and death

· To participate and direct staff in the identification of Clients’ needs, develop individual care plans, ensuring systems are in place to monitor their effectiveness and review needs regularly

· To ensure Clients’ healthcare needs are assessed and recognized, following procedures in place to address, review and monitor individual needs

· Support and assist the Home Manager in auditing Care Plan documentation, to ensure best practice

· To develop, maintain and promote a healthy diet for Clients, offering choice and recognizing individual preferences/diet and cultural requirements

· To ensure Clients receive day care and activities appropriate to individual need through facilitating the resources required and access to local amenities/information/services that will enhance their lifestyles, and recognize cultural/religious preferences

· To maintain and implement procedures and practices within the Home that empowers Clients to achieve independence and self-advocacy, incorporating comprehensive individual risk assessment.

· Administer prescribed medicines, ensuring all necessary records are maintained, including medication stock and disposal, and staff training

· Practice maximum integrity in all dealing with Clients’ personal and financial affairs, and avoid abuse of the privileged relationship that exists with Clients

Communication:

· Maintain effective communication with the Home Manager

· As requested by, and/or in the absence of, the Home Manager maintain effective communications with Clients, relatives, staff members, Head Office and any other concerned bodies

· Obtain a report from the shift leader, and advise the Home Manager, regarding any incident/accident, and the status of any Client whose care/health is causing concern

· Supervise visits and liaise with GPs to establish good relationship between GPs/Health Care Professionals and the Home

· Ensure a clear and concise handover report is given to all staff members

· Arrange/participate in staff and Client meetings as and when required

Budgetary/Financial Control:

· Manage, monitor and maintain budgets agreed by the Home Manager/Head Office

· Ensure that all commodities (including power, water etc) are sensibly conserved by all staff members

Human Resources:

· Adhere to, and implement, all HR policies and procedures

· In the absence of the Home Manager, in conjunction with Head Office, endeavour to fill any staff vacancy by advertising in the job centre. Interview for new staff members with the Home Manager in line with the Company’s Recruitment Policy

· Assist the Home Manager, in maintaining correct records of working hours, holidays, absences etc of all staff members

· Assist the Home Manager in monitoring and controlling sickness absence in line with Company policy (in conjunction with Head Office where appropriate)

· Ensure all staff members are aware of the Company’s Whistleblowing Procedure

· Assist the Home Manager in implementing and managing the Company’s discipline and dismissal policies and procedures, and grievance policies and procedures (in conjunction with Head Office were appropriate)

· Assist the Home Manager with formal supervision/appraisal of staff members in line with Company policy, and with on-going informal assessment of the work of staff members, to ensure consistently high standards

· Assist the Home Manager to implement and initiate training for all staff members on the Company policies and procedures, and mandatory training

· In the absence of the Home Manager, organize workload by forward planning off duty (staff rota) to ensure that there is sufficient staff cover, and deal with problems where necessary

Marketing:

· Actively market the Home and promote a positive/professional profile within the local community, always ensuring the good reputation of the Home

· To assist the Home Manager, and in conjunction with Head Office, endeavour to fill any Client vacancy by liaising with Social Services and health authorities and assessing/selecting Clients.

· Ensure the Home is attractively presented in monitoring housekeeping duties

Development of Service:

· Resident Care: Together with manager/assistant manager to continually review, develop and improve systems, processes and services in support of the Company’s pursuit of excellence in service delivery. To recognize the value of its people as a resource.

· Valuating Diversity: to be responsible for contributions to the achievement of the Company’s Fair Access, Diversity & Inclusion Policy, both in your work and in your role as supervisor through the implementation of the supporting actions plans. To provide a supportive open environment where all Clients and employees have the opportunity to reach their full potential.

· Developing staff team – To use processes and put processes in place to generate a learning environment. To focus on the strengths and requirements of all individuals and enable them to further their skills and knowledge. To be self-aware as a role model.

Personal Training & Development:

· Supervise and instruct staff team and new staff members in all aspects of their work, giving help and guidance where appropriate

· Maintain and improve professional knowledge and competence

· Attend mandatory training days/course, on or off site, as and when required

Health & Safety:

· Report immediately to the Home Manager any illness of an infectious nature or accident incurred by a client, colleague, self or another. Assist Home Manager in responsibility for infection control

· Understand, and ensure the implementation of, the Home’s Health and Safety Policy, and Emergency & Fire Procedures

· In the absence of the Home Manager, carry out duties as “Responsible Officer” for the Home in line with CQC/Care Commission guidelines, the Health & Safety at Work Act (1974) and Fire Regulations

· Report to the Home Manager or the handyperson, any faulty appliances, damages furniture, equipment or any potential hazard

· Always promote safe working practice within the Home

General:

· Adhere to all appropriate National Minimum Standards guidelines/regulations and the General Social Care Code of Conduct

· Maintain such logbooks and records as may be required by both the Registering Authority and the Directors of the Company

· Be ‘on-call’, for emergencies, which may arise within the Home, and to cover shifts if all other avenues have been exhausted

· Ensure that all information of a confidential nature gained in the course of work is not divulged to third parties

· Notify the Home Manager (or, in the absence of the Home Manager, Head Office) as soon as possible of your inability to report for duty, and on your return to work from all periods of absence

· In absence of the Home Manager report directly to Head Office

· Ensure the security of the Home is always maintained

· Adhere to all Company policies and procedures

· To liaise with the Home Manager (and Head Office as appropriate) regarding issues of breach of policies and procedures affecting Clients, staff and the home

· To work in a way that demonstrates an awareness of anti-discriminatory practice, being aware of the impact of class, gender, race and prejudice on attitudes

· Carry out any other tasks that may be reasonably assigned to you.

This job description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list. Diamond Care reserves the right to amend this Job Description from time to time, according to the needs of the business. Any changes will be confirmed in writing. Please note that you share with Diamond Care the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.

Apologies, but we are unable at this time to offer Sponsorship for this position.

Job role: Deputy Manager

Job Type: Part-time - 24 hours per week - could be suited to those working around childcare needs, option to increase hours at a later stage.

Pay: £13.50 per hour

Schedule:

Day shift
Holidays
Monday to Friday
Night shift
Weekend availability

Ability to commute/relocate:

CREDITON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Job Types: Part-time, Permanent

Pay: £13.50 per hour

Expected hours: 24 per week

Benefits:

Bereavement leave
Company events
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay

Schedule:

8 hour shift

Experience:

Care Managers: 1 year (preferred)
Care home: 2 years (preferred)

Licence/Certification:

NVQ 3 health and social care (preferred)
Driver's licence (preferred)

Work authorisation:

United Kingdom (required)

Location:

Exeter, EX17 3EN (preferred)

Work Location: In person

Application deadline: 22/09/2024
Reference ID: CHANTDEP230724

Diamond Care 2000 Ltd

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