Customer Service & Junior Account Executive

Business Administrator Level 3 Apprentice

What is an apprenticeship?

An apprenticeship is a genuine job with an accompanying skills development programme. Through your apprenticeship, you will gain the technical knowledge, practical experience and wider skills you need for your immediate job and future career. You will gain this through a wide mix of learning in the workplace, formal off-the-job training and the opportunity to practise new skills in a real work environment. An apprenticeship is a starting place to gain the skills you need to get a better job and move into a career.

Business Administrator Apprenticeship Role.

Supporting and engaging with different parts of the organisation and interacting with internal or external customers.

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allow the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

About this role

To provide a high level of support to Account Managers, Renewals Team, and Vendors. Managing the order process for both new business and renewals sales teams. Day-to-day you will be working as a team to support the sales team by carrying out the administrative functions of the sales order process and creating quotes for our customers. Also, to act as a point of contact for the customer, to deal with any other non-technical queries in relation to quotes and orders.

Your role will include but is not limited to:

All aspects of the admin sales process
Completing Deal registrations on behalf of the sales team
Actioning small to medium size sales quotes
Working alongside the renewals team to send out batched renewal quotes.
Working alongside purchasing arranging pricing, ETA’S and any order queries.
Working alongside finance to approve credit facilities for our customers.
Updating our CRM system with contact information and account information.
Working with the Account managers to resolve any queries.
Supporting the sales teams with day-to-day admin and set tasks.
Processing customer purchase orders.

About us

Climb Channel Solutions UK sells software to resellers both in the UK and across Europe, enabling them to provide software, services, and solutions to end users and businesses. We work with many leading global software publishers such as Microsoft, Quest Software, MindManager, Flexera, ManageEngine, and many more.

Climb Channel Solutions UK based in Devon, is part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam and the UK. We’re an enthusiastic technically led team that is at the cutting edge of new and exciting technology. We are customer-focused and pride ourselves on offering various solutions; to ensure we can solve our customers’ problems we invest time in training and personal development. To help the team grow the business, we work hard giving everyone balance – hybrid working, a personal trainer, and an employee assistance program are just a few of the ways we do this. Having our HQ on the edge of the Dartmoor National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their teams are why they love their jobs.

Benefits for you

Paid Training
Individual Personal Development Plans
Sick Pay
Holiday Pay
Staff Referral Scheme
Personal Trainer
Flexible Working arrangements
Social Events/Fundraisers/Staff Parties
Life Assurance with MetLife
Employee Assistance Programme for you and your family
Medicash Health Cash Plan

All companies say that they have a great culture. We are proud that this is a reality, and we put our people first!

About you

You’ll have five GCSE level 4/grade C (or equivalent) and above including Maths and English. Our most successful people are commercially minded, focused, supportive, pragmatic, and creative. Does this sound like you?

Other traits and skills we’re looking for:

Must be an excellent communicator, over the phone, written and face to face.
A self-motivated, driven character with the ability to show initiative.
Attention to detail, efficiency, and accuracy in reports and customer communication and dialogue.
Must be adept in the use of Microsoft Office.
Able to prioritise and re-prioritise during the day to ensure urgent tasks are completed.
The ability to choose the best course of action, escalate if required but retain ownership of the issue until resolved.

Salary £12,480

Climb Global Solutions

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Business Administrator Level 3 Apprentice