JOB TITLE: CUSTOMER SUPPORT ENGINEER

LOCATION: TOTNES

SALARY: CIRCA £40,000 BASE SALARY PLUS BENEFITS

OPPORTUNITY OVERVIEW

An exciting opportunity for a Customer Support Engineer has arisen with a market-leading manufacturer based in Totnes. The company is known for their quality product range and innovation that focuses within the Water Industry. They are now recruiting for Technical/Customer Support Engineer who is not only passionate about delivering outstanding service but for someone eager to become a trusted advisor to our clients’ customers, offering expert support on their range of products. Ideally you will be someone who has been in a technical role before or someone with a technical background in water who is looking to make a move into this type of position. The role is primarily office based but there will be an element of going out to site when needed.

As a Customer Support Engineer, you will have the opportunity to work on site and in the office/workshop, performing a variety of tasks and responsibilities. You will apply your knowledge and experience to create innovative solutions for our clients customers and contribute to the company's success. This is a great chance to work in a dynamic and rewarding environment, where you will learn new skills and develop your career.

JOB ROLE- BRIEF OVERVIEW

Provide support for the instruments that the company has supplied, either by remote access or on-site visits
Help customers with the installation and configuration of instrumentation
Communicate with customers to understand their needs and requirements
Ensure compliance with relevant codes and client specifications
Collaborate with Engineering, Service and Production staff when needed
Work independently and as part of a team

CANDIDATE EXPERIENCE

You should hold an engineering-based academic qualification, such as a degree, diploma or certificate, in a relevant field of study. Or years spent in the industry.
You should have worked within the a technical support role ideally in an electrical or electronic engineered product.
You should be PC and Microsoft Office competent, and able to use various software tools and applications for data analysis, report writing, and communication.
You should be willing to work in accordance with the company’s Quality, Environmental, Health and Safety policies, and adhere to the best practices and standards of the industry.

Berkeley Resourcing

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CUSTOMER SUPPORT ENGINEER